Vito Beauty

FAQ / Frequently asked questions


How long does delivery take?

We ship the products within 24 hours of order entry in general. The delivery takes usually from 2 to 7 days, depending on the destination.

How much is the shipping?

Shipping rates are calculated at checkout after a customer enters their shipping address.

Do I have to register to make an order?

No. Registration to our website is completely voluntary, but as an registered user you can see your order history and save your delivery information.

What countries do you ship to?

We ship orders to following European countries:

Austria, Belarus, Belgium, Bulgaria, Denmark, Estonia, Finland, France, Germany, Italy, Latvia, Lithuania, Luxemburg, Norway, Poland, Serbia, Slovakia, Spain, Sweden, The Czech Republic, The Netherlands, Ukraine, United Kingdom 

Please note that we do not ship outside of Europe.

What payment methods do you accept?

We currently accept Visa, MasterCard and PayPal. We take your security very seriously, therefore your details are safe with us. We also take fraud very seriously, so all credit and debit card holders are subject to validation and authorization by the card issuer.

How do I use PayPal to pay for my order?

To pay with PayPal, you’ll need to set up a PayPal account on the PayPal website. It takes minutes to open a PayPal account and it’s free. For a quick introduction to the basics of PayPal watch our short demo. You can also pay securely with your credit card via PayPal without registration.

Why pay with PayPal?

It’s safer: shop at thousands of websites without sharing your financial details.
It’s faster: with no need to type in your card details, you can check out in a few clicks.
It’s easier: all you need is an email address and password to pay online.


Product is out of stock, when will it be available?

We always try our best to keep all products in stock with sufficient quantities. Sometimes however, the demand may exceed our estimates, and we will notify it in our online store if the product is not in stock. In this case you should contact our customer service, so we can more accurately tell you when the product would be available again.

Can BiON products be used during pregnancy?

Yes. BiON products contain less than 1% of salicylic acid and the pH values are too high in order to achieve penetration of the epidermis and below, therefore the ingredients DO NOT enter the bloodstream, so the products are completely safe for use during pregnancy. The only BiON products that we do not recommended for use during pregnancy are Vitamin A + Antioxidant Complex and Bio-Replenish ACE, for the high Vitamin A concentrations.

How can I get help in finding the right products?

You can always contact us via email with all possible questions about our products. Tell us a little bit more about your skin and for what skin problems you seek solutions from BiON-products. We will be more than happy to help you!

How soon will I start seeing results from using BiON products?

BiON products go to work immediately within the skin but visible results will vary with every person because each of us is different in our skin condition and physiology. By using BiON’s skin care products you should see improvements within a few weeks. The immediate results for using BiON products are increased hydration, softness and the skin feeling more moisturized. Products with peptides will cause small muscle tightening, which is felt right away. Acne takes time to completely heal, but there will be a very noticeable improvement by at least the 5th week of treatment.

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